Privacy Policy

At AuthAlert, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our service. By using AuthAlert, you consent to the data practices described in this policy.
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1. Information We Collect

We collect two types of data:

  1. Data from API Calls: AuthAlert collects only hashed user_id and device_id when you use our API service. No personally identifiable information (PII) is collected or stored from these API interactions.
  2. User Information: When you sign up for and use AuthAlert, we collect the following information to provide and manage our service:
    • Name
    • Email address
    • Billing information (such as payment details)

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To provide and maintain our device detection and alerting services.
  • Customer Support: To communicate with you regarding service-related matters and provide customer support.
  • Billing: To process payments for the services provided and manage your account.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Data Retention

We retain the following data:

  • API Data: The hashed user_id and device_id are stored for a period of one year to ensure service delivery and audit purposes.
  • User Information: Name, email, and billing information are stored as long as you have an active account with AuthAlert. If you terminate your account, we may retain your information for legal or business purposes, including resolving disputes, enforcing our agreements, or complying with legal obligations.

4. Data Sharing

We do not sell, rent, or share any of the data we collect with third parties. The data is solely used for the purposes outlined in this policy.

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5. Data Storage and Security

All data, including hashed user_id and device_id, is stored on servers located in the United States. We take all reasonable measures to protect the data we collect, including using encryption and access controls. While we work to protect your information, we cannot guarantee absolute security.

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6. Cookies

We use essential cookies on our website to provide basic functionality and support for our services. These cookies are necessary for the operation of the website and cannot be disabled. We do not use tracking cookies or analytics cookies.

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7. Customer Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to the information we hold about you and correct any inaccuracies.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection to Processing: You may object to the processing of your data in certain circumstances, such as for marketing purposes.
  • Data Portability: You have the right to request that we transfer your data to another service provider.

To exercise any of these rights, please contact us.

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8. International Data Transfers

As our data is stored in the United States, if you are located outside of the U.S., please be aware that your data will be transferred to and processed in the U.S. By using our service, you consent to this transfer.

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9. Minors’ Data

AuthAlert is not intended for users under the age of 18. We do not knowingly collect any personal information from minors. If we discover that we have inadvertently collected information from a minor, we will promptly delete it.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.

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